mrp forks and shock service

Mountain Bike

WHAT WE DO WITH YOUR SUSPENSION 

 WE'VE GOT YOUR SUSPENSION!

when you've successfully booked in  and shipped or dropped off your suspension, the work then starts getting your suspension units up to speed. And by that we mean breathing a new lease of life into them and getting them feeling like new again.

on arrival here's what your suspension goes through with one of our suspension technicians:

  • the unit is booked in  as received on our system and any notes read through in preparation for the rebuild

  • fully checked over for any physical damage

  • a thorough test of all functions to ascertain performance parameters is carried out and  results noted along with all current settings

  • a full tear down is  performed down to component parts

  • all parts are  then thoroughly chemically cleaned

  • all parts are then checked for any type of ware or damage

  • if theres any concerns at this point the customer is contacted to discuss options going forward. we dont carry out any extra work beyond a service with out the customers express permission. you'll get no surprise costs with us!

  • the damper is then emptied of its old damping fluid and stripped, serviced and rebuilt with fresh oil and seals

  • all air spring seals are then replaced  with manufacturers replacement parts (or better) 

  • at this point we also add any upgrades agreed upon or perform any re-valving as discussed

  • the unit is then re-assembled with the new seals, oils and greases and a fresh gas charge where necessary

  • the unit is then run through a barrage of tests  on our specialized equipment to insure its working to specs or better

  • its then cleaned a second time and packed up ready for return

  • we'll then contact the customer for payment

  • once payment is received the unit is shipped fully insured on a next day service with a receipt enclosed

  • a text message or email is then sent to the customer informing them of a delivery date and tracking number

  • all suspension units serviced by us carry 3 month warranty on parts and a full 12 month warranty on workmanship

We usually use Parcel Force or Royal Mail to ship things back to the customer and a tracking number is sent via sms or email out on dispatch

we get a lot of units in the post but you are more than welcome to drop off and pick up your suspension just give us a shout first so we know to expect you 

we pride ourselves on amazing customer service so in the unlikely event you are not happy for any reason just get in touch with us and well go above and beyond to ensure you are satisfied

and thats it!

you're happy we're happy 

well see you next time!